1Win Withdrawal Problems & Solutions

If your 1Win withdrawal is pending, stuck, or rejected, there are several common causes and straightforward solutions. Here is everything you need to know to resolve withdrawal issues quickly.

1. Account Not Verified (KYC Pending)

1Win does not allow unverified accounts to complete withdrawal requests. If you have not yet verified your identity, you must complete the KYC process first. Upload a government-issued ID (passport, driving license, or national ID card) and, if requested, proof of address (utility bill or bank statement). The review typically completes within a few hours to two business days.

2. Active Bonus Wagering Requirements Not Met

If you claimed a bonus — including the 500% welcome bonus — you must meet the attached wagering requirements before any withdrawal will be approved. Check your active bonus status in your account dashboard and complete the required play-through before requesting a cashout.

3. Requesting Below the Minimum Amount

Every payment method has a minimum withdrawal amount. Requests below this threshold are automatically rejected. Check the minimum for your chosen method in the cashier section before submitting.

4. Wrong Payment Details

Double-check the wallet address, card number, or bank account details before confirming. An incorrect destination address — especially for cryptocurrency — can result in permanent loss of funds. 1Win requires withdrawals to go to the same payment method used for the last deposit.

5. Withdrawal Is Not to Your Own Account

1Win only allows withdrawals to accounts registered in your own name. Attempting to withdraw to someone else's bank account, card, or wallet will result in the transaction being blocked immediately.

6. Weekend / Public Holiday Delays

Bank-based withdrawals (cards and wire transfers) are not processed on weekends or public holidays. If your withdrawal is stuck over a weekend, it will typically be processed on the next business day. Crypto and e-wallet withdrawals are unaffected by banking hours.

7. Contact Support

If you have checked all of the above and your withdrawal is still delayed, contact 1Win's 24/7 customer support via live chat or email. Representatives typically respond within 5–15 minutes via chat.